Your Rights

At Kintsugi Community, we believe every person deserves to be treated with dignity, respect, and kindness. Your rights are at the heart of everything we do, and we are committed to providing support that empowers you to make your own choices and live life on your terms.

Your Rights

• Receive information in a way that is easy for you to understand.
• Express your thoughts, opinions, and preferences freely.
• Make your own choices and remain in control of the supports you receive.
• Receive person-centred supports that are tailored to your individual goals, needs, and circumstances.
• Involve your family, friends, carers, or an advocate in decisions if you choose.
• Have your individual values, culture, beliefs, and identity respected.
• Be treated with dignity and have your privacy protected.
• Live free from violence, abuse, neglect, exploitation, discrimination, and preventable harm.
• Be supported by staff who respect your rights and treat you with compassion and professionalism.

Our Commitment to You

As a participant of Kintsugi Community, you can also expect:

• A high standard of quality care and support.
• Access to an independent advocate during any interaction with our organisation if you wish.
• Access to your personal information in accordance with privacy legislation.
• Opportunities to provide feedback about our services.
• A fair and accessible process for complaints, appeals, and reporting concerns, including allegations of abuse or neglect.
• A safe environment where your wellbeing is always our priority.

We're Here to Listen

Your voice matters. If you ever have questions, concerns, feedback, or would simply like to talk about your supports, we encourage you to reach out. We welcome feedback because it helps us continue to improve and provide the best possible support for everyone in our community.